Privacy policy

FormShout is operated by Pastime LIVE, INC. (850 New Burton Road, Suite 201, Dover, DE 19904, United States). This policy explains what we store when you use FormShout, why, and what you can do about it. It is written for two kinds of people: customers who connect a website form to FormShout, and visitors who fill in such a form.

If you fill in a form on a customer's website

The website owner (our customer) has pointed their form at FormShout. When you submit it, we receive the fields you typed, the time, your IP address, your browser's user agent and the page you came from. We store this so the website owner can read it in their dashboard, and we send the owner a WhatsApp message with the content. We act as a processor for the website owner, who decides why your data is collected and for how long it is kept. Questions about your data should go to that website first; if you cannot reach them, contact us at support@formshout.com and we will help.

We never message you on WhatsApp and we never sell or use your submission for advertising.

If you have a FormShout account

• Account data: your business name, the WhatsApp numbers you add, your time zone and language, and, if you sign in with Google, your Google account id and verified email address.
• Leads: every submission to your forms, as described above, for the retention period of your plan.
• Billing: handled by Stripe. We store your Stripe customer id, subscription status and plan; we never see your full card number.
• Delivery records: which alert was sent to which number, and the delivery status reported by WhatsApp.

How alerts are delivered

Alerts are sent from our own WhatsApp number through a messaging provider acting on our behalf. The message content, your recipients' numbers and delivery statuses pass through that provider. We choose providers that process data only on our instructions.

Cookies and analytics

We use one strictly necessary cookie to keep you signed in, and a short-lived cookie during Google sign-in. The public website may use Google Analytics to understand traffic; the dashboard does not. No advertising cookies.

Retention and deletion

Leads are kept for the history period of your plan and can be exported as CSV at any time. Deleting your account from Settings permanently deletes your forms, leads, recipients and sessions. Billing records are kept as long as the law requires.

Where data lives

Our database is hosted in the European Union (Frankfurt) and our application runs on Vercel. Stripe and Google process data under their own policies.

Your rights

You can access, correct, export or delete your data from the dashboard, or by writing to support@formshout.com. If you are in the EU, the UK or another jurisdiction with data-protection rights, you may also complain to your local authority.

Changes and contact

We will post changes here with a new date. Questions: support@formshout.com.